Support
Gameplay guidance, purchase restoration and direct support for Jade Sanctuary on Apple Vision Pro.
Start Here
Jade Sanctuary is a spatial pair-matching puzzle for Apple Vision Pro. Gameplay works offline once installed; purchases, purchase restoration and Game Center need their online services.
How to Play
Look at a glyph and pinch to select it, then choose another with the same raised symbol and colour. Pinch the first glyph again to deselect it.
Classic allows any remaining pair. From the Edge requires at least two empty neighbouring positions for a glyph to be playable. Dimmed glyphs become available as surrounding pairs are removed. Use Hint or Shuffle when available.
Fast consecutive matches increase your score multiplier up to ×5. A mismatch costs 10 points and adds two seconds. The Journey flow window gets shorter as you progress, but there is no time limit or game-over state.
Comfort
Turn the Digital Crown to adjust immersion. To recenter, look toward the place where you want to play, then press and hold the Digital Crown. Settings can turn off the garden for passthrough play. Reduce Motion quiets scenery and effects. System Accessibility settings, including larger text, are followed by the app.
Free Access and Full Game
Journey levels 1–5 remain free to replay. Free Play, Daily and Weekly Challenges share three free starts per local day; restarting these boards also uses a start. The one-time Full Game purchase unlocks all 30 Journey levels and removes the daily limit. There is no subscription.
Purchase or Restore Help
To recover an earlier purchase, open Settings → Restore Purchases, or choose Restore on the Full Game offer. Use the same Apple Account as the original purchase and connect to the internet.
If an offer fails to load, choose Retry Store after reconnecting. If a payment is awaiting approval, keep playing the free game while you wait and use Check Purchase Status later. Approved purchases unlock when Apple and RevenueCat return the updated access.
Apple handles billing and refunds through Report a Problem.
Progress and Rankings
Journey progress, one active Journey board and records are stored on this device. Free Play and shared challenges do not resume after relaunch. Deleting the app removes its local progress; restoring purchases only restores paid access.
Game Center is optional. If rankings are unavailable, check your Game Center sign-in in system Settings and internet connection. Daily boards use UTC dates; Weekly boards use ISO weeks. Pausing or leaving a shared challenge makes that attempt unranked. Play with Friends can invite others to the same Daily or Weekly board; Challenges may not appear in the Games app picker until Apple marks those catalog items Live.
Contact
Email matteo.zajac@gmail.com and include your app version, visionOS version, and the steps that led to the problem. Screenshots can help, but avoid sharing anything private.